Retail and Hospitality

About the Retail Services Industry

Retail is the largest private employer in Australia, employing 10.7 per cent of the total workforce. The sector also employs the largest proportion of 15-24 year old workers and the highest proportion of part time and casual employees of any industry. As a result, retail is the launching pad for a large percentage of the workforce, equipping them with skills that they can use throughout their career. Employment is projected to increase in key retail occupations over the next five years.

Retail is a diverse industry covering businesses such as supermarkets, service stations, car dealerships, pharmacies, department stores, clothing boutiques and the corner store. The goods can be sold through a number of channels from traditional stores to mail order and the internet. In the past century we have seen shops move from corner stores to department stores and then to shopping centres, and now to the use of online platforms, electronic payment methods and social media. Globally, the industry has been at the forefront of innovation, including the introduction of new technologies. Based on this information it is important that we develop our workforce to support industry transformation and growth.

Download the Retail & Hospitality Booklet 2016
SIR20212 Certificate II in Retail SIRS0212 Certificate III in Retail Operations

SIR40315 Certificate IV in Retail Management

About the Hospitality Services Industry

The hospitality and tourism sector is a powerhouse of the Australian economy. As an industry, hospitality (accommodation and food services) is the seventh largest employer in Australia, comprising of 7 per cent of the total workforce.

This industry also employs a large number of young Australians (15-24 year olds). The youngest age profiles within the industry are in the Cafés, Restaurants and Takeaway Food Services and Pubs, Taverns and Bars sectors (with median ages of 24 years and 27 years respectively).

The hospitality sector contributes significantly to regional and remote economies by providing jobs in communities where they are no other employment opportunities. Projected employment growth in the next five years is predicted for the following job roles: conference and event organisers; chefs; managers; waiters; bar attendants and baristas.

Download the Retail & Hospitality Booklet 2016
SIT20213 Certificate II in Hospitality SIT20312 Certificate II in Kitchen Operations

SIT30713 Certificate III in Hospitality