Current Students

JSW understands that there may be times when personal issues may affect your ability to undertake your training.  JSW is responsive to the individual needs of students  where the participation and completion of training may be hindered due to a range of personal, social or external circumstances that presents a barrier to access, participate or achieve suitable outcomes. The following Learner Support Services are available to JSW Students:

Language, Literacy and Numeracy

Each Training Package sets a minimum requirement in language, literacy and numeracy skills of participants, with which the JSW  must abide. JSW  makes appropriate concessions for language, literacy and numeracy issues of Student s where these concessions do not compromise the requirements of the relevant Training Package and the integrity, equity and fairness of assessment.   Where there are entry requirements for courses e.g. literacy in English and numeracy, these are clearly stated in pre-enrolment and enrolment information. In some instances, you may be required to complete a literacy and numeracy assessment before being accepted into the course and this is related to the eligibility criteria. The test also assists JSW to determine what level of support you may require.   Advice is given to all Student s on appropriate actions if there is a need to update literacy and numeracy skills.  JSW  can assist in providing this additional development prior to completing your enrolment into vocational skills.   All training and assessment is conducted in English.   All JSW trainers / assessors are trained in supporting the LLN needs of students. Where intensive support is required, JSW may be able to apply for additional LLN support though the Department of Training and Workforce Development.

Assessment Support

It is important that students are adequately supported through the assessment process. Students are provided with:
  • Adequate time to practice and acquire their skills and knowledge prior to the assessment
  • Feedback on progress through formative assessment
  • Equal opportunity to demonstrate their competencies/skills and knowledge
  • Appropriate levels of learning support as required
  • Feedback on assessment results
  • Support in addressing skills or knowledge gaps identified in the assessment

Reasonable Adjustment

Student s with a disability are required to meet the same competency standards set out in the training package – however additional time, support and consideration are to be provided where necessary to ensure the conditions of assessment do not disadvantage the Student . This is called reasonable adjustment.   Reasonable adjustment requires clear communication between the trainer / assessor and the Student  to ensure that the Student  is fully informed about, understands and is able to participate in, the assessment process, and agrees that the process is appropriate.   Suitable reasonable adjustment practices include but are not limited to:
  • allowing additional time or the use of a computer in a written test to complete responses for a candidate who is physically impaired, and that impairment contributes to the time to complete the test.
  • asking a candidate to record responses on a video or audio tape where they have difficulty writing
  • using personal support services such as Auslan interpreters, carers or readers during assessment tasks
  • varying an assessment task to produce the same outcomes, but via different methods.
  • adjusting equipment or the physical environment
  • providing specialised equipment
  • changing the format and layout of training materials, for example using black and white slides instead of colour, using visuals instead of dense text or providing audio instead of visual information
  • allowing breaks for fatigue, medication or toilet use


Work experience is the short term placement of students with host employers, to provide insights into the workplace and industry. It forms part of an educational program where students experience working life in a relevant industry. Students secure placement with employers primarily to observe and learn but can also undertake activities which require training and experience. With the workforce changing rapidly, organisations/businesses are facing significant skill shortages and are demanding more capable employees and work experience is a great way to meet this need. Many JSW classroom based and fee for service qualifications require work placement to be completed. As a JSW student you will be required to secure your own work placement with a host employer who has an experienced and appropriately qualified workplace supervisor. JSW is able to mentor you through this process, but will not secure the placement for you.

Educational Mentoring and Guidance

Staff at JSW are able to assist Student s to choose the right course, help with individual study needs, and provide guidance to Student s about other training organisations for specific areas in need. JSW staff can provide support to Student s in regards to time management, coping with learning difficulties and stress management.

Career Development Mentoring & Guidance

JSW can provide Student s with free career development mentoring, coaching and guidance. Workforce Development Centre services include:
  • Individual Career Guidance and Career Action Planning
  • Information on Training, Education and Employment options
  • Online Career information tools
  Additional workshops are available for Student s to access through the Workforce Development Centre:
  • Examine the requirements of the modern workplace
  • Employability and Job Search Workshops
  • Resume, Interview Skills and application letters assistance

Access to computers

In all JSW offices, Students are able to use the free computers to conduct job search and complete their training.

Personal Welfare and Guidance Support

The JSW team supports students experiencing personal difficulties that are impacting on their training experience and ability to study. Sometimes we do this by engaging with the student themselves but we also have links to external support agencies who provide specialist intervention, counselling and support to individuals. For example we work closely with a range of services providing support in the following areas:
  • Mental Health
  • Alcohol and Drug Support
  • Accommodation
  • Disability Support
  • Employment for people with barriers to education, training and employment
  • Domestic and/or sexual violence (current or historic)
  • Relationship issues

Language, Literacy Numeracy

Discuss with us your options for further language literacy and numeracy development. We can refer you to a number of locally based services and programs that provide additional support in this area. These services may be free to Student s who meet the eligibility requirements or may be low cost as the program attracts subsidized funding or it may be a fee for service arrangement:  

Skills for Education and Employment

A program to help improve your speaking, reading, writing or basic maths skills to help you get and keep a job.
South Metropolitan Youth Link Tel: (08) 9430 4921   South West Institute of Technology Tel: (08) 9780 7192
Reading Writing Hotline – 1300 655 506