Current Students

Census Date

What is a census date and why is it important to you.

Each unit of competency that you study has its own census date, this date is determined as 20% of your unit of competency delivery.  It is important to know your census date as it is the deadline to withdraw from your enrolment and obtain a refund.

Withdrawals and Refunds

Withdrawals

JSW Training & Community Services would like to have the opportunity to help you choose an alternate unit of competency or qualification option that is more suited to your interests before you make the decision to withdraw.  We encourage you to speak with your Trainer to discuss your options.

Each unit of competency that you study has its own census date, this date is determined as 20% of your unit of competency delivery.  It is important to know your census date as it is the deadline to withdraw from your enrolment and obtain a refund.

If you choose to withdraw you must withdraw officially using the Enrolment Adjustment Form, it is the student's responsibility to check if you still owe fees even if you withdraw.

Students who withdraw while on a fee Payment Plan Agreement (Instalment Plan)

A student on an instalment plan will only be entitled to a refund if the total owed by the student is less than the refund due.  In situations where a student owes more than the refund due, a new fee Payment Plan Agreement will be issued and their outstanding debt amended.

Note: If students do not officially withdraw, within the limits as previously explained, they will still be liable for full payment of any outstanding fees.

Refunds

A course or qualification is cancelled or re-scheduled to a time unsuitable to you - Course fee 100% & Resource fee 100%
You were not given a place due to maximum number of places being reached - Course fee 100% &  Resource fee 100%
You withdrew officially prior to the unit of competency census date - Course fee 100% &  Resource fee 100%
You were withdrawn due to inappropriate behaviour prior to the census date - Course fee 100%  &  Resource fee 100%
You were withdrawn due to inappropriate behaviour after the unit of competency census date - Course fee 0% &  Resource fee 0%
You withdraw after the unit of competency census date** - Course fee 0% &  Resource fee 0%
RPL commenced - Course fee 0% &  Resource fee 0%

Special circumstances**:

Serious illness resulting in extended absences from classes;
injury or disability that prevents the student from completing their program;
other exceptional circumstances.

**Medical certificate/evidence is required and application is subject to approval by CEO or delegate.

Your condition must also not be pre-existing.  

Please note: If you are eligible for a refund the Administration Coordinator will contact you to obtain your bank account details.  All refunds will be processed electronically within 14 days of receipt of bank account details.

View and/or download the Refund Policy

Appeals

JSW Training & Community Services (JSW) is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (RTOs) 2015

JSW acknowledges that students have the right to appeal an assessment decision, based on valid grounds for appeal.

JSW has provision for students to appeal against assessment decisions. JSW ensures that students have access to a fair and equitable process for lodging an appeal against an assessment decision.

Appeals must be lodged within seven (7) calendar days of the date of the assessment result notification to the student by using the Appeals Lodgement Form.

View and/or download the Appeals Policy.
View and/or download the Appeals Lodgement Form.

Complaints and Feedback

JSW Training & Community Services (JSW) is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015).

JSW acknowledges the students’ right to lodge a complaint when they are dissatisfied with the training and /or assessment services and experiences that they have been provided by JSW.

JSW will ensure that clients have access to a fair and equitable process for expressing complaints, and that JSW will manage the complaint with fairness and equity.

View and /or download the Complaints Lodgement Form
View and /or download Complaints Policy

Career Service

Career Centre

Career Centre is a FREE “open door” career development service available throughout the South West region. Career Centre services include:
  • Individual Career Guidance and Career Action Planning
  • Information on Training, Education and Employment options
  • Examine the requirements of the modern workplace
  • Provide access to printed and electronic information and internet based resources
  • Online Career information tools
  • Employability and Job Search Workshops
  • Resume, Interview Skills and application letters assistance
  • Voluntary Workers Insurance cover ($20 admin fee)
  • Help you explore alternative enterprise pathways, such as self employment
  • If we don’t provide the service you are looking for, we’ll identify the most appropriate organisation and refer you, so they can!
  • Open access to computers (Seniors Kiosk)

To make an appointment at any of our offices simply phone JSW Training & Community Services on 13 64 64 and let our friendly staff make an appointment for you.