Certificate II in Hospitality

National Code: SIT20316 | State Code: AZW1
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. Possible job titles include:
  • bar attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • porter
  • room attendant
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

ACCREDITATION
This qualification is taken from the Tourism, Travel and Hospitality Training Package, Release 1.1 and is recognised Nationally.

ELIGIBILITY/ENTRY REQUIREMENTS
There are no entry requirements for this qualification.NRT-logo-MR
Course Details

WHERE: Mandurah
DURATION: 17 October - 15 December 2017
STUDY MODE: Classroom
DELIVERY SCHEDULE: Tuesday, Wednesday and Thursday (also last 2 Fridays)
DELIVERY TIME: 9-3pm


WHERE: South West, Peel and Perth regions
DURATION: Determined by Apprenticeship Office and employer
STUDY MODE: Traineeship
DELIVERY SCHEDULE: Ongoing


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UNITS OF COMPETENCY Classroom Delivery

BSBWOR203

Work effectively with others

Core

 

SITXCOM002

Show social and cultural sensitivity

Core

 

BSBCMM201

Communicate in the workplace

Elective

SITHIND002

Source and use information on the hospitality industry

Core

 

SITHIND003

Use hospitality skills effectively

Core

 

SITXCCS003

Interact with customers

Core

 

SITXWHS001

Participate in safe work practices

Core

 

SITXFSA001

Use hygienic practices for food safety

 

Elective

SITHFAB004*

Prepare and serve non-alcoholic beverages*

 

Elective

SITHFAB005*

Prepare and serve espresso coffee*

 

Elective

SITHFAB002

Provide responsible service of alcohol

 

Elective

BSBSUS201

Participate in environmentally sustainable work practices

 

Elective


* Requires pre-requisite unit SITXFSA001 Use hygienic practices for food safety

UNITS OF COMPETENCY Traineeship

BSBWOR203

Work effectively with others

Core

 

SITXCOM002

Show social and cultural sensitivity

Core

 

BSBCMM201

Communicate in the workplace

 

Elective

SITHIND002

Source and use information on the hospitality industry

Core

 

SITHIND003

Use hospitality skills effectively

Core

 

SITXCCS003

Interact with customers

Core

 

SITXWHS001

Participate in safe work practices

Core

 

SITXFSA001

Use hygienic practices for food safety**

 

Elective

Only 4 units of competency can be chosen from the following list:

SITHFAB004

Prepare and serve non-alcoholic beverages *

 

Elective

SITHFAB005

Prepare and serve espresso coffee*

 

Elective

SIRXSLS001

Sell to the retail customer

 

Elective

SITXFIN001

Process financial transactions

 

Elective

SITHFAB007

Serve food and beverage *

 

Elective

SITHKOP001

Clean kitchen premises and equipment*

 

Elective

SITXCCS002

Provide Visitor Information

 

Elective

SITHFAB002

Provide responsible service of alcohol

 

Elective

BSBSUS201

Participate in environmentally sustainable work practices

 

Elective

* Requires pre-requisite unit SITXFSA001 Use hygienic practices for food safety

WORK PLACEMENT

Students undertaking the qualification via a classroom will be encouraged and supported to undertake 25 hours of work experience during this time. Students have access to meet with Workforce Development Centre Consultants to identify work experience opportunities and to look for employment in the hospitality sector.

ASSESSMENT

Classroom - The following evidence gathering techniques can be used to assess each unit of competency:

  • Structured Activities comprising of worksheets, quizzes, case studies which are replicated on the online learning platform
  • Knowledge Questions
  • Observation/Demonstration Report
  • Research tasks
  • Portfolio of evidence

Traineeship - The following evidence gathering techniques can be used to assess each unit of competency:

  • Structured Activities comprising of worksheets, quizzes, case studies
  • Written Assessment
  • Observation/Demonstration Report
  • Oral Question Report
  • Supervisor Report
  • Multiple choice Assessment
  • Portfolio Assessment
  • Project or research task
  • Case study Assessment
  • Workplace tasks and Projects
  • Third Party Reports may be gathered as supplementary evidence only.

SUPPORT SERVICES

JSW Training & Community Services provides support needs to individual learners for Language, Literacy and Numeracy.

PREVIOUS STUDIES RECOGNITION

Previous study or experience may be recognised either through a Credit Transfer (CT) or Recognition of Prior Learning (RPL) pathway.

CREDIT TRANSFER

Do you already have a qualification, statements of attainment or academic statements for units completed at another Registered Training Organisation (RTO)? 

National recognition is all about recognising these previous studies.

Where units of competency have the same National code but were awarded by another RTO, JSW will recognise these to assist you in completing this qualification.  Simply present your original documentation during your interview.  Fees do not apply for recognition of credit transfers.

RECOGNITION OF PRIOR LEARNING (RPL)

Recognition of Prior Learning (RPL) is a process that allows a student to receive recognition and credit for the skills and knowledge they have, no matter how and where they were attained. This can include skills and knowledge acquired through training, paid employment, voluntary positions and general life experience. Fees apply for RPL assessment.

ENROLMENT FEES

Course fees (also known as tuition fee) are available here:

**The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fee.

Resource Fees: In addition to course fees resource fees may be charged, if charged this fee is for materials that are considered essential to a course or unit of study and which do not form part of the course fee. Resource fees are set at the unit level and the final resource fee charge for a qualification depends on the electives chosen, and will be calculated at enrolment.

Instalment payment plans are available for this course

CONCESSION ELIGIBILITY

Please note that if you are not eligible for a concession rate  we can provide you with a Fee For Service (FFS) rate.

Concession rates are determined by student eligibility at the time of enrolment.

Concession Rate: If the concession is valid for the full enrolment period, then all eligible units commenced within that period attract the concession rate. If the concession is valid for part of the enrolment period, then only eligible units commenced on or after the start date and prior to the expiry of the concession attract the concession rate.

Concessions do not apply for diploma or advanced diploma qualifications, or for foundation skills qualifications. Concession fees will be calculated at enrolment.