Certificate II in Community Services – External

National Code: CHC22015 | State Code: AWJ7
This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is taken from the Community Services Training Package, Release 2.0-3.0 and is recognised Nationally.

There are no entry requirements for this qualification. NRT-logo-MR

WHERE: Offsite
DURATION: Determined by trainer and student
STUDY MODE: External (online)



HLTWHS001    Participate in work health and safety
CHCCOM001    Provide first point of contact
CHCCOM005    Communicate and work in health and community services
CHCDIV001    Work with diverse people
BSBWOR202    Organise and complete daily work activities
CHCVOL001    Be an effective volunteer
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
volunteered as part of a team with paid and/or unpaid staff for a period of at least 20 hours in an organisation with a structured volunteer program.
BSBWOR201    Manage personal stress in the workplace
FSKOCM07    Interact effectively with others at work
BSBITU201    Produce simple word processed documents


Classroom - The following evidence gathering techniques can be used to assess each unit of competency:

  • Structured Activities comprising of worksheets, quizzes, case studies which are replicated on the online learning platform
  • Knowledge Questions
  • Observation
  • Project
  • Portfolio
  • Case study
  • Task Assessment
  • Reflective Journal

Traineeship - The following evidence gathering techniques can be used to assess each unit of competency:          

  • Structured Activities comprising of worksheets, quizzes, case studies which are replicated on the online learning platform
  • Knowledge Questions
  • Project
  • Observation
  • Portfolio
  • Case Study
  • Task Assessment
  • Reflective journal


JSW Training & Community Services provides support needs to individual learners for Language, Literacy and Numeracy.


Previous study or experience may be recognised either through a Credit Transfer (CT) or Recognition of Prior Learning (RPL) pathway.


Do you already have a qualification, statements of attainment or academic statements for units completed at another Registered Training Organisation (RTO)? 

National recognition is all about recognising these previous studies.

Where units of competency have the same National code but were awarded by another RTO, JSW will recognise these to assist you in completing this qualification.  Simply present your original documentation during your interview.  Fees do not apply for recognition of credit transfers.


Recognition of Prior Learning (RPL) is a process that allows a student to receive recognition and credit for the skills and knowledge they have, no matter how and where they were attained. This can include skills and knowledge acquired through training, paid employment, voluntary positions and general life experience. Fees apply for RPL assessment.


Course fees (also known as tuition fee) are available here:

**The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fee.

Resource Fees: In addition to course fees resource fees may be charged, if charged this fee is for materials that are considered essential to a course or unit of study and which do not form part of the course fee. Resource fees are set at the unit level and the final resource fee charge for a qualification depends on the electives chosen, and will be calculated at enrolment.

Instalment payment plans are available for this course


Please note that if you are not eligible for a concession rate  we can provide you with a Fee For Service (FFS) rate.

Concession rates are determined by student eligibility at the time of enrolment.

Concession Rate: If the concession is valid for the full enrolment period, then all eligible units commenced within that period attract the concession rate. If the concession is valid for part of the enrolment period, then only eligible units commenced on or after the start date and prior to the expiry of the concession attract the concession rate.

Concessions do not apply for diploma or advanced diploma qualifications, or for foundation skills qualifications. Concession fees will be calculated at enrolment.