Current Students

Below are resources and information. Please click on each item for more information.

Student Handbook

Click here to view and/or download the Student Handbook.

Census Date

Each unit of competency that you study has its own census date, this date is determined as 20% of your unit of competency delivery.  It is important to know your census date as it is the deadline to withdraw from your enrolment and obtain a refund.

Withdrawals and Refunds

JSW Training & Community Services would like to have the opportunity to help you choose an alternate unit of competency or qualification option that is more suited to your interests before you make the decision to withdraw.  We encourage you to speak with your Trainer to discuss your options.

Each unit of competency that you study has its own census date, this date is determined as 20% of your unit of competency delivery.  It is important to know your census date as it is the deadline to withdraw from your enrolment and obtain a refund.

If you choose to withdraw you must withdraw officially using the Enrolment Adjustment Form, it is the student’s responsibility to check if you still owe fees even if you withdraw.

Students who withdraw while on a fee Payment Plan Agreement (Instalment Plan)

A student on an instalment plan will only be entitled to a refund if the total owed by the student is less than the refund due.  In situations where a student owes more than the refund due, a new fee Payment Plan Agreement will be issued and their outstanding debt amended.

Note: If students do not officially withdraw, within the limits as previously explained, they will still be liable for full payment of any outstanding fees.

Refunds

A course or qualification is cancelled or re-scheduled to a time unsuitable to you – Course fee 100% & Resource fee 100%
You were not given a place due to maximum number of places being reached – Course fee 100% &  Resource fee 100%
You withdrew officially prior to the unit of competency census date – Course fee 100% &  Resource fee 100%
You were withdrawn due to inappropriate behaviour prior to the census date – Course fee 100%  &  Resource fee 100%
You were withdrawn due to inappropriate behaviour after the unit of competency census date – Course fee 0% &  Resource fee 0%
You withdraw after the unit of competency census date** – Course fee 0% &  Resource fee 0%
RPL commenced – Course fee 0% &  Resource fee 0%

Special circumstances**:

Serious illness resulting in extended absences from classes;
injury or disability that prevents the student from completing their program;
other exceptional circumstances.

**Medical certificate/evidence is required and application is subject to approval by CEO or delegate.

Your condition must also not be pre-existing.

Please note: If you are eligible for a refund the Administration Coordinator will contact you to obtain your bank account details.  All refunds will be processed electronically within 14 days of receipt of bank account details.

Vet Student Loans

JSW Training & Community Services is not an approved provider.

Assessment Appeals

JSW Training & Community Services (JSW) is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (RTOs) 2015.
JSW acknowledges that students have the right to appeal an assessment decision, based on valid grounds for appeal.
JSW has provision for students to appeal against assessment decisions. JSW ensures that students have access to a fair and equitable process for lodging an appeal against an assessment decision.
Appeals must be lodged within seven (7) calendar days of the date of the assessment result notification to the student by using the Appeals Lodgement Form.

View and/or download the Assessment Appeals Policy
View and/or download the Assessment Appeals Lodgement Form

Complaints and Feedback

JSW Training & Community Services (JSW) is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015).
JSW acknowledges the students’ right to lodge a complaint when they are dissatisfied with the training and /or assessment services and experiences that they have been provided by JSW.
JSW will ensure that clients have access to a fair and equitable process for expressing complaints and that JSW will manage the complaint with fairness and equity.

Download and/or view the Complaints Policy
Download and/or view the Complaints Procedure
Download and/or view the Complaints Lodgement Form

Jobs and Skills Centre

Jobs and Skills Centre is a FREE “open door” career development service available throughout the South West region. Jobs and Skills Centre services include:

  • Individual Career Guidance and Career Action Planning
  • Information on Training, Education and Employment options
  • Examine the requirements of the modern workplace
  • Provide access to printed and electronic information and internet based resources
  • Online Career information tools
  • Employability and Job Search Workshops
  • Resume, Interview Skills and application letters assistance
  • Voluntary Workers Insurance cover
  • Helping you explore alternative enterprise pathways
Privacy Statement

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including thePrivacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt-out of the survey at the time of being contacted.

Contact information

At any time, you may contact JSW Training & Community Services to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice