Click here to view and/or download the Student Handbook.
WITHDRAWALS AND REFUNDS
JSW Training & Community Services would like to have the opportunity to help you choose an alternate unit of competency or qualification option that is more suited to your interests before you make the decision to withdraw. We encourage you to speak with your Trainer to discuss your options.
Each unit of competency that you study has its own census date, this date is determined as 20% of your unit of competency delivery. It is important to know your census date as it is the deadline to withdraw from your enrolment and obtain a refund.
If you choose to withdraw you must withdraw officially using the Enrolment Adjustment Form, it is the student’s responsibility to check if you still owe fees even if you withdraw.
Students who withdraw while on a fee Payment Plan Agreement (Instalment Plan)
A student on an instalment plan will only be entitled to a refund if the total owed by the student is less than the refund due. In situations where a student owes more than the refund due, a new fee Payment Plan Agreement will be issued and their outstanding debt amended.
Note: If students do not officially withdraw, within the limits as previously explained, they will still be liable for full payment of any outstanding fees.
A course or qualification is cancelled or re-scheduled to a time unsuitable to you – Course fee 100% & Resource fee 100%
You were not given a place due to maximum number of places being reached – Course fee 100% & Resource fee 100%
You withdrew officially prior to the unit of competency census date – Course fee 100% & Resource fee 100%
You were withdrawn due to inappropriate behaviour prior to the census date – Course fee 100% & Resource fee 100%
You were withdrawn due to inappropriate behaviour after the unit of competency census date – Course fee 0% & Resource fee 0%
You withdraw after the unit of competency census date** – Course fee 0% & Resource fee 0%
RPL commenced – Course fee 0% & Resource fee 0%
Serious illness resulting in extended absences from classes;
injury or disability that prevents the student from completing their program;
other exceptional circumstances.
**Medical certificate/evidence is required and application is subject to approval by CEO or delegate.
Your condition must also not be pre-existing.
Please note: If you are eligible for a refund the Administration Coordinator will contact you to obtain your bank account details. All refunds will be processed electronically within 14 days of receipt of bank account details.
VET STUDENT LOANS
JSW Training & Community Services is not an approved provider.