JSW| Nationally recognised training| Fabulous flexible courses 

Three top reasons to keep your contact and concession card details up to date

Changed your email, phone number, or home address?
Updated your concession card?

Let us know, so you can be sure you get:

• The latest course information – assessment reminders, excursion info, great resources, special events, we'd hate you to miss out or get left behind
• Your certificate – we'd hate to send it to your old address and have to charge you a replacement fee.
• Fee reductions for eligible students who can produce a current concession card.
  NOTE: If you can't provide a current concession card, we will need to charge you full fees.

Email contact updates to courseinfo@jsw.org.au

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What to do if you're going to be absent or late or you need to leave early

Please contact your Trainer before your class is due to start. A text message, a phone call or an email are all fine.

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Getting organised to study at JSW

To help you get off to a flying start, your Trainer will make sure you have copies of:

• All your course information, including core and elective units of competency

• A Student Study Plan setting out assessment dates and other milestones on the way to graduation
  NOTE: You must email any assessment extension requests to your Trainer before the due date on your Student Study Plan.

Not submitting assessments by due dates without an official exemption puts your place in the course at serious risk

Don't hesitate to ask your Trainer any question whatsoever about the content or organisation of your course.

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Understanding and paying your fees

When you enrol, your Trainer will explain your fees and give you a copy of the Fees and Charges Form, which you’ll complete during your enrolment.

If you have a concession card entitling you to reduced fees, JSW will need to note it. You'll also need to let us know if you update your card.

Unless you make a different arrangement with us, JSW will invoice you as you complete the units in your qualification.

We'll issue your certificate when you've completed your studies and paid all your course fees.

Have a question about fees and charges? email courseinfo@jsw.org.au

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What to do if you need to withdraw from your course

1. Check the census date for each unit you need to withdraw from.
   NOTE: You must withdraw officially before or on the census date to avoid having to pay all outstanding course fees.
   You'll find the census dates on your Statement of Fees.

2. Fill out and submit the Withdrawal Form

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How to give us feedback

We value your honest opinion of how we did.

Getting better by acting on what you tell us is one of the secrets of JSW's long and successful life as an innovative training organisation.

You can complete our online satisfaction form anytime.

We'll also ask you to complete a student survey towards the end of your course.

How to submit your assessments

1. Make a digital or print copy for your records
2. Complete and sign a copy of the Student Assessment Cover Sheet
   NOTE: Your Trainer will give you a print copy or upload one to your Learning Management System (LMS)
3. Email your assessment to the address given to you by your Trainer.
   NOTE: You'll receive a receipt via return email

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How to reference your assessments

Referring to other people's work and ideas is perfectly fine, BUT you must acknowledge this clearly.

It is also fine to use AI (ChatGPT) to help with research and organising your ideas. But You must also acknowledge ChatGPT as a reference.

Here's a guide to doing that.

Copying someone else's work and passing it off as your own or failing to reference your sources correctly is plagiarism.

NOTE: Your Trainers can pick plagiarism at 50 paces, so don't even bother trying to fool them.

Plagiarised assessments get an automatic 'Not Competent,' you'll need to resubmit an original, correctly referenced, compliant task. Submitting a second plagiarised assessment puts your place in the course at risk.

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4 Panic-proofing ways we help you prepare for assessments

Assessments are NOT designed to trick you or trip you up. They're simply your chance to show your smarts.

Everyone at JSW wants you to succeed, and your Trainers will do everything they can to help you. They'll make sure that you have:

1. Loads of time to learn and practice your assessable skills and knowledge before you're asked to demonstrate them for assessment
2. A chance or two to do 'trial runs' to get to grips with exactly what's asked of you in an assessment
3. Kind, clear, expert help to plug any gaps in your skills for handling studying in general and acing your assessments. This support can include getting your English language and maths skills up to speed to meet the standards set for your course.
4. Clear, comprehensive positive feedback on all your assessment results, including oodles of tips and examples of how you might do things differently and better.

How we help you launch your career

One-on-one support:
We'll connect you with one of our team of career development aces at your nearest Jobs and Skills Centre.

They'll help you figure out which jobs will work best for you, where to find them, and how to win them.

• Discover industries and jobs that fit your personality, strengths, and goals
• Create a standout resume, practice interviewing like a boss, and apply in style for jobs you're keen to do
• Find and organise a workplace traineeship or an apprenticeship
• Explore more training options

Wow-worthy workshops:

Small group sessions that give your career dev skills a big boost.

• Nail down ways to thrive in a modern workplace
• Polish your online and face-to-face job search skills – be the confident, 'can do' jobseeker that every employer wants on their team
• Grow your network of cheerleaders and champions, rub shoulders with interested employers
• Get great resume and cover letter templates and examples

More about Jobs and Skills Centres

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How we help you stay on track

If you're stressed and struggling to focus on your studies, talk to your Trainer. If you'd like us to match you up with a mentor who'll listen, guide and support you to tackle whatever's getting between you and your study success, we'll do our best to make that happen.

Link to Jobs and Skills Centres page

About class and break times

Classes start at 9:00 am but finish times vary.
The morning break is 15 mins, and the lunch break is 30 mins

Break times are staggered to allow everyone space and time to use the student kitchen and enjoy a relaxing time.
Your Trainer will tell you your exact break times.

NOTE: Please stay on JSW premises during your breaks. This helps us maintain good neighbourly relations with adjoining businesses.

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Taking care of your personal property

You are 100% responsible for the safety of your personal property.

Please be mindful of this when leaving valuables in classrooms.

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Where to smoke

All our Training Centres have ONE designated smoking or vaping area. Your Trainer will tell you where this area is during your site orientation.

Do not smoke or vape in the toilets.

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Where to prepare and store food

Bunbury and Busselton Training Centres have the following kitchen facilities for storing, heating or cooking your lunch.

• Student fridge
• Microwave
• Stove/oven
• Tea and coffee-making facilities
  NOTE: Tea, coffee, hot chocolate, milo, sugar and milk are provided for students in all training facilities, including Mandurah

Two 'must keep' kitchen rules!

1. Clear and clean up after yourself
2. If you did not cook it, bring it or create it …. You do not eat it.

Cafés close by

If you crave a café coffee or a bought lunch, you're spoilt for choice for cafes close to all our training centres.

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What to do if someone needs first aid or medical help

Tell a JSW staff member ASAP.

Many of our staff are trained in First Aid, Mental Health First Aid to be first responders in critical situations.

NOTE: JSW will not transport students to a hospital or seek medical advice. If you need urgent treatment, we will call an ambulance.

If you need first aid or more serious medical intervention and you're under 18 or you if you're unable to respond, we will ring an ambulance and notify your emergency contact.

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How to help keep everyone safe

Please do your bit to help us keep our workplace as safe as possible.

If you witness:

• An Injury to a student, a staff member, or a visitor
• An accident – in or around our premises or vehicles
• A hazard or an incident– no matter how small

Please report this to a JSW staff member as soon as possible.
We will support you to fill out the required reporting forms.

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What to do in an emergency evacuation

When you hear the emergency alarm, follow your Trainer's lead and move quickly but calmly through the signed exits to the safe muster points.

Please don't leave until your Trainer has recorded your presence.

We need to know that everybody is out and safe.

NOTE: Your Trainer will show you your group's evacuation and muster points during orientation. JSW holds a random evacuation and fire drill every twelve months. Everyone is obliged to participate, and we're always keen to have your feedback.

Where to park in Bunbury

Free all-day parking is available in the Stuart St Carpark on the corner of Stuart and Bourke Streets.

Busselton and Mandurah Training Centres

Please allow time and funds for parking in the public parking lot of your choice.

Where NOT to park

Please help us protect our good relationships with neighbouring businesses and residents by NEVER parking:

• In the car spaces or on the grass verge in front of, along the side of or at the rear of any of the JSW sites
• In any designated car spaces at any adjoining/surrounding businesses
• In driveways or grassed areas of any adjoining/surrounding private properties.

Bike racks and scooter parking in Bunbury and Busselton

There are bike racks in front of 5 Bourke Street and at the rear of the Busselton Training Centre.

NOTE: You are responsible for securely locking your bike/scooter.

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Help with transport

If lack of transport is a barrier to you attending training, please talk with your Trainer. JSW may be able to offer you pick-up/drop-off transport or subside your access to public transport.

You can apply for a Student Smart Rider Card to reduce your fares.

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Travelling to and from Excursions

Excursions are an integral and fun aspect of most courses at JSW.

We'll transport you in the JSW Bus or our work vehicles whenever we can.

NOTE: You'll need to complete a Transport Permission Form when you enrol to allow us to transport you for training purposes.

If we need you to organise your own transport, we'll let you know well in advance.

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A word about representing JSW in the wider world

When we're out and about, we rely on you to be a credit to yourselves and us by showing the world what kind, calm, clever humans you are.

4 Ways we ensure that everyone feels safe and welcome at JSW

We have zero tolerance for:

• Bullying, harassment, and discrimination
  If you experience or witness anyone behaving in a menacing or insulting way, face to face or on social media, tell your Trainer, who will act immediately to sort that out.
• Alcohol or illicit drug use
  If you come to class under the influence of alcohol or illicit drugs, you will be excluded from class
  If you bring or use or deal in these substances or any equipment needed to use them, you put your place at JSW at extreme risk
• Violence, the threat of violence or vandalism
  If you bring weapons of any kind, spray paint, or pornographic material to JSW, you put your place here at extreme risk.
• Unlawful use of JSW computers and the Internet
  You must not access pornographic, racist or violent websites from JSW’s computers

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What happens if you break our rules?

First, we'll let you know you've acted outside our boundaries to keep everyone safe and create a positive learning environment. You'll get the chance to discuss what happened and why.

What happens next depends on the seriousness of the impact and consequences of your first rules breach on our students and staff.

While you may be excluded from your course for a serious first breach, you’ll usually receive either a verbal or a written warning or sometimes both.

We'll also work with you on dealing with whatever's driving your behaviour.

If we can't resolve the issues triggering subsequent difficult or dangerous behaviour, you will very likely lose your place with us.